At The Love Hope Company, we prioritise your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information. Kindly review the privacy policy in detail.

Definitions

“TLHC”, “We”, “Our”, “Us”, “Company” or other similar terminology are all in reference to TLHC India Private Limited as a mental health service provider for the remainder of this document.

“You”, “your”, “client” or other similar terminology are in reference to the user of our services for the remainder of this document.

Every person who accesses client information on behalf of TLHC shall be governed by this privacy policy.

Collection of Information

We collect personal information such as your name, contact details, and relevant personal and health history when you book an appointment with us or use our services. We may also collect information about your computer or mobile device when you use our website. We collect this information from you to better facilitate you with our requirements and keep you updated about our other services and functionalities.

Use of Information

We use the information we collect to provide our services to you, to communicate with you, and to improve our services. We use this information to track client preferences for internal analysis. We may also use your information for research purposes, but this will always be done in an anonymous and aggregated manner.

Protection of Information

We take all reasonable administrative, physical and technical measures to protect your personal information from unauthorised access, use, or disclosure. We store your information securely and limit access to only those who need it from our team, to provide our services to you.

Disclosure of Information

We will only disclose your personal information if required to do so by law or if we believe there is a risk of harm to yourself or others. We will never sell or rent your personal information to third parties.

Cookies

We use cookies on our website to improve your user experience. You can choose to disable cookies in your browser settings if you prefer.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the updated policy on our website. Unless stated otherwise, the current privacy policy applies to all information shared by you. Using our services after a notice of change in privacy policy has been updated on our website shall constitute your consent to the updated terms.